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SPAcknowledge™ - Ensure documents are viewed and read
Frequently Asked Questions (FAQ)
Is a separate database server needed for SPAcknowledge?
No, SPAcknowledge stores all of it's data in standard SharePoint lists. Lists are stored in the standard content database used by SharePoint.
Are multiple front-end servers supported?
Yes, SPAcknowledge is a 100% SharePoint solution which means it scales with your farm with no additional configuration.
How is SPAcknowledge licensed?
A license grants you the permission to create a single site in a site collection using the SPAcknowledge site template. In addition, a license grants you the permission to issue a certain number of concurrent document read requests at a time. The web parts which display outstanding requests for both requestors and readers may be placed on as many sites and/or pages as you need. Please refer to the EULA for more information.
Do I need to activate the product after I purchase and install?
Yes, unless activated you will only be able to have one active read request at a time across all sites in a site collection. Activation will enable SPAcknowledge on your specific site collection and allow you to issue as many concurrent read requests as your license allows.
Can I move the license from one site collection to another?
Yes, you may move to a different site collection in the same farm once per a six month period. Please contact support for more details.
Can I increase the number of concurrent read requests allowed?
Yes, you may always purchase additional concurrent read requests for your existing license.
Can I decrease the number of concurrent read requests allowed?
No, once purchased the number cannot be decreased although your SharePoint administrator can set a maximum number which is equal to or less than your maximum licensed number.
Can I create multiple sites using the SPAcknowledge template in the same site collection?
Yes, but then when a document read request is issued the requestor will have to establish which SPAcknowledge site to use for tracking. This is not advisable as the web parts which display outstanding requests only can display requests from a single .
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