Many times you know that the current way your business processes
work are in some way inefficient but just can't put your finger on the problem. In these types of situations 1st Thinking can help you isolate problem areas and then design solutions which may include both technology enabled improvements as well as non-technology enabled improvements.
Our consultants employ standard techniques for documenting and visualizing the process currently in use. Through the use of "swim lane" analysis we are able to quickly isolate bottlenecks and areas needing improvement.